At CRIMSON SHOES, we want you to love your new shoes! If for any reason you’re not completely satisfied with your purchase, we offer an easy exchange and return process.
Returns:
- Items can be returned within 15 days of purchase for a full refund.
- Shoes must be unworn, in their original packaging, and with all tags attached.
- Proof of purchase (receipt or order confirmation) is required for all returns.
- Refunds will be processed back to the original payment method within 7-10 business days of receiving the returned item.
Exchanges:
- We offer free exchanges for different sizes or colors within 15 days of purchase.
- The item must be in new condition, unworn, and in its original packaging.
- If the requested size or color is unavailable, you can opt for a refund or choose a different product of equal value.
How to Initiate a Return or Exchange:
- Contact our customer support at +923168227594 or E-Mail crimsonshoes076@gmail.com to request a return or exchange.
- We’ll provide you with a return shipping label and instructions.
- Once we receive your return, we will process your request within 5-7 business days.
Note: Shipping costs for the original purchase are non-refundable, but we cover the cost of return shipping for exchanges.
For any further questions, feel free to reach out to our customer service team. We’re here to help!
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